.png)
Shipping
All Drool Jewel pieces are handmade and carefully prepared before dispatch. Please allow 3–6 business days for your order to be processed and dispatched. Delivery times below begin once your order has been dispatched.
UK: £3.80 - Royal Mail Tracked 48h
estimated delivery 48hours after dispatch
EU: £15 - Tracked
estimated delivery 7-10 days after dispatch
*Please note that customers are responsible for any customs duties, import taxes, or handling fees charged by their country upon arrival.
US: £14 - USPS Tracked shipping
US tariffs tiers:
From (not including) Up to (including) Tariff Rate
£0 £60 £13
£60 £100 £22
£100 £150 £32
£150 £200 £43
£200 £300 £48
No extra import fees upon delivery.
estimated delivery 7-10 days after dispatch
Rest of the world: £15 - Tracked
estimated delivery 7-10 days after dispatch
* Please note that international delivery times are estimates and may vary due to customs processing, postal delays, or circumstances outside of our control.
Any customs duties, import taxes, brokerage fees, or other charges applied upon arrival are the responsibility of the customer.
Returns and refunds
Every Drool Jewel piece is handmade with care and carefully checked before being shipped. Due to the handmade nature of our jewellery, slight variations and small imperfections may occur and are part of the uniqueness of each individual piece.
EU Customers — Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason, unless the item is exempt from this right under applicable consumer law (for example, personalised or custom-made items).
To exercise your right of withdrawal, please contact us within 14 days of receiving your order through our withdrawal request form or by contacting us directly.
Returned items must be sent back in their original condition and must not show signs of use beyond what is necessary to inspect the item. Customers are responsible for the cost of returning items unless otherwise required by law.
Once the returned item has been received and inspected, we will process your refund. The refund will include the original standard delivery cost paid at checkout. Any additional cost paid for upgraded or express shipping will not be refunded.
If an item has been handled beyond what is necessary to inspect its nature, characteristics, and condition, resulting in a reduction in value, we reserve the right to deduct the appropriate amount from the refund.
Customers Outside the European Union
Outside of statutory consumer rights, we do not offer returns or exchanges for unwanted items or changes of mind.
If your order arrives damaged or you believe there is a manufacturing fault, please contact us as soon as possible with your order details and photographs of the issue. We will work with you to find the best possible solution.
Damaged or Faulty Items
All pieces are carefully inspected before dispatch. However, if your jewellery arrives damaged or develops a fault, please contact us within a reasonable timeframe with photographs and details of the issue. We will assess the situation and work with you to resolve it.